Welcome to lilac fairy charms. If you wish to browse and use this website then you agree to comply with and be bound by the following terms and conditions of use, The term ‘lilac fairy charms’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 4 Rumania walk, Gravesend, Kent, DA12 4HW. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Our Privacy Policy

This privacy policy sets out how Lilac Fairy Charms uses and protects any information that you give us when you use this website.

Lilac Fairy Charms is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lilac Fairy Charms may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/04/2018

What we collect

We may collect the following information:

  • Your name and address
  • Your contact information (including email address)
  • Any other information relevant to your order

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: 4 Rumania Walk, Gravesend, Kent, DA12 4HW.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns

If for any reason you are unhappy with your purchase you can arrange to return the item to me within 14 days of receipt for a full refund, then you have another 14 days in which to return the item. Before returning the goods you must notify me by email at [email protected] and you will be responsible for the return postage costs. Returned items must be in an unopened/unused condition and suitably packaged to ensure they are not damaged during transit. Recommended method of return: Royal Mail Recorded Delivery

Damaged/Faulty Items

Should an item be found to be damaged/faulty you will need to send proof of damage/fault by way of a picture of the item by email or return the item to me before a refund will be made. If an item is found to be damaged/faulty upon receipt, I will refund the cost of that item and the discounted postal charge unless only one item was purchased where a full refund will be made. Should an item be found to be faulty after 7 days of receipt I will refund the cost of that item excluding postage and packing costs. 

Shipping

All orders are processed and shipped within 2 working days. No orders will be shipped on Saturday, Sunday or Bank Holidays. We aim to post orders within 2 working days. Orders are sent 1st Class Royal Mail, items are Jiffy Bag packaged to avoid damage. Should you have any problems with your delivery please contact us so we may resolve the issue.

International orders are shipped by standard airmail within 2 working days, Although estimate delivery times from when they leave the post office are ..

Shipping to europe - 3-5 days for delivery

Shipping to USA, Canda - 5-7 days for delivery.